Shipping policy
All orders are shipped from our warehouse in Portugal. After your order is processed and shipped within up to two business days, you will receive a confirmation e-mail with a tracking number.
- Orders to Portugal and Spain typically arrive within 1-2 business days after being shipped.
- Orders to the United Kingdom typically arrive within 2-4 business days after being shipped. Please note that customs procedures may occasionally extend this timeframe.
- Orders within the European Union, including France, Belgium, Italy, Germany, and the other 37countries below typically arrive within 2-4 business days after being shipped.
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- Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
- Orders outside the European Union normally take 4-5 business days to arrive after being shipped. Please note that customs procedures, depending on the destination country, may extend this timeframe.
For specific questions don´t hesitate to send an e-mail to contact@amariacarlota.com for more information.
DUTIES AND INTERNATIONAL TAXES
We use CTT to ship orders within Portugal and Spain, and DHL for the rest of the world.
You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.
Take note that multi-product orders could be shipped and delivered separately.
If you have any trouble tracking your order, let us know so we can help.
For non-EU Countries, Customs and Import duties may apply. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.
The customer must take full liability for any parcels returned unpaid custom charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
