FAQ
PAYMENTS
Which payment methods do you accept?
We accept major credit/debit cards via Shopify Payments, plus: Apple Pay, Shop Pay, Google Pay, and PayPal.
Payments are processed securely.
CARE
How should I care for this pair?
maria carlota sandals are made to age beautifully.
our sandals are crafted from natural leather, wood, vinyl, among other materials, for that reason: avoid prolonged exposure to water and direct sunlight. If needed, wipe gently with a soft cloth and let them air dry naturally.
SIZING / FIT
Sizing / Fit
We recommend choosing your usual EU size.
You can also check the size guide available on any product
What if I’m between sizes?
Our fisherman sandals follow the European Italian sizing standard and fit true to size. However, if you are in doubt and your feet fits large, it’s recommended to size up.
Remember: the vinyl can stiffen at times, especially when not worn for a long time. If that happens, allow it a bit of time to warm up when in contact with the skin. During warm days or in summertime, it becomes more flexible, so you might need to fasten it a bit tighter.
- Still unsure? We are happy to help! Please contact our customer care team at contact@amariacarlota.com
AFTER ORDERING
Where is my order?
If your order has not arrived when you were expecting it, please do the following:
- Check if you have received a dispatch confirmation e-mail with your tracking ID and use it to check the order’s status on this page;
- Check within MY ACCOUNT: Is your delivery’s address correct? Are your contact details up to date?
- Check for text messages, e-mails and attempted delivery cards from our carrier. Your parcel may be awaiting collection at a local delivery pick-up point or you may need to re-arrange delivery;
- Check if someone else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel, don’t hesitate to contact our customer service team. We will do our best to help you.
I have a question about my order. How do I get in touch with maria carlota?
Please contact us via e-mail: contact@amariacarlota.com
RETURNS / EXCHANGES
How can I return an order?
Returns are accepted within 30 days of delivery, provided the item is unworn and in its original condition and packaging.
Please note that shipping costs are non-refundable.
The value on your refund will be equal to the value of the item(s) you are returning only. If you are outside the E.U. make sure to send your item accompanied with the due temporary export paperwork - make sure to inform yourself with your preferred carrier.
Return and exchange shipping costs are the customer’s responsibility.
To request a return, please fill in the form on our "Start a Return/Exchange" page.
Return and exchange shipping costs are the customer’s responsibility.
How to exchange an order?
Exchanges are accepted within 30 days of delivery, provided the item is unworn and in its original condition and packaging.
We can only exchange items for different sizes - exchanges for different models, please proceed to Return your order first. If you wish to get a size smaller or bigger than your original order, please proceed to "Start a Return/Exchange" page
Please note that shipping costs are non-refundable. If you are outside the E.U. make sure to send your item accompanied with the due temporary export paperwork - make sure to inform yourself with your preferred carrier.
Return and exchange shipping costs are the customer’s responsibility.
What if my item arrives damaged, defective or incorrect?
Please complete the “Start a Return or Exchange” form and include clear photos of the damaged, defective or incorrect item, along with your order number and contact details.
Alternatively, you can email the same information and photos to contact@amariacarlota.com
