Refund policy
Return Policy
If you are not fully satisfied with the items you have received, you can return or exchange them within 30 days of receipt, providing they are in original resalable condition. Once returned, you will be entitled to receive an exchange or a refund. Unfortunately, we cannot offer our customers a refund for the original postage. We are also not able to refund or exchange items that are not in their original condition. So, please make sure you try the shoes in a well-conditioned environment so that you guarantee they don´tt have scratches and are in perfect selling condition upon returning. All returned packages must be sent with a traceable, insured service, as we cannot take responsibility for damaged or lost items in the return transit. If you are returning a product from outside of the European Union, please note that any custom duties (import taxes) charged in the process will be deducted from the amount available for refund.
How to return an order:
- Please fill the "Start a Return or Exchange" form.
- You will be prompted to fill the form with the items you wish to return and some additional info.The items must be returned to us via a carrier of your choice.
- All returned packages must be sent with a traceable, insured service, as we cannot take responsibility for damaged or lost items in the return transit. If you are outside the E.U. make sure to send your item accompanied with the due temporary export paperwork - make sure to inform yourself with your preferred carrier.
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Once returned, you should receive the refund within up to 3 business days from the processing date to the original payment method.
How to exchange an order:
- Please fill the "Start a Return or Exchange" form.
- After that, we will check availability of stock for your exchange size/color (for model exchange, please proceed to Return first) and inform you accordingly. If there are conditions to proceed with the exchange you will be asked to return the item(s) to us, if possible accompanied by a copy of the invoice.
- You will be prompted to fill the form with the items you wish to return and some additional info. The items must be returned to us via a carrier of your choice.
- All returned packages must be sent with a traceable, insured service, as we cannot take responsibility for damaged or lost items in the return transit. If you are outside the E.U. make sure to send your item accompanied with the due temporary export paperwork - make sure to inform yourself with your preferred carrier.
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Once returned, you should receive the refund within up to 3 business days from the processing date to the original payment method.
If you have any further question on how to return or exchange your item, don’t hesitate to contact us via contact@amariacarlota.com
